technical support specialist

As a technical support specialist, you will provide support for inquiries received from our customers or field staff through all channels including emails and phone calls. The technical support specialist will be responsible for completing and provide pricing, availability and quotes for potential orders. By delivering excellent customer support and channeling customer feedback to the business, you will help our current customers as well as assist potential new business. This position will report to the industrial support engineering manager and work within the industrial support group.

essential duties and responsibilities:

  • Provide technical support for commercial & industrial products.
  • Answer technical questions via phone calls and emails from customers, distributors and our internal customer service specialists.
  • Pricing & Availability for automation, backflow, commercial products & specialty alloys.
  • Provide any documentation requested to help the customer understand functionality of our products.
  • Handle all web inquires
  • Provide training (products, materials, applications, etc.)

 

qualifications and requirements: 

  • Knowledge of Apollo industrial/commercial products.
  • Excellent internal communication skills, written and verbal.
  • Problem solving skills to assist with troubleshooting issues and finding solutions efficiently.
  • Solid organizational skills including attention to detail and multi-tasking.
  • Strong working knowledge of Microsoft Office programs, (Excel & Word).
  • Ability to work collaboratively and efficiently across functional roles and departments throughout the organization.

 

Aalberts integrated piping systems Americas, Inc. is an equal opportunity employer. At Aalberts IPSA, we are committed to treating all Applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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